PASSPORT'S ARE REQUIRED 

CANCELLATION POLICY: Your travel package is nonrefundable. If you have opted to purchase insurance you must claim against your travel insurance should you need to cancel. Depending on the reason for your cancellation, you can be reimbursed between 80-100% of your payments toward your trip. The insurance cost is customized according to your vacation cost, age and state of residency.

REFUNDS: You acknowledge and agree that all payments that you make to CaraSouls Travel Services are non-refundable and non- transferable. This is because CaraSoul's has contractual agreements with hotels, airlines and other vendors that will not allow us to obtain any refunds. This way we can keep our package prices competitive and allow you to make monthly payments for your vacation.

CHANGE POLICY: There is a $50 fee to make any name, downgrade of room category or roommate change to your reservation (If  allowable) .

IDENTIFICATION: Travelers are required to make reservations in the full name that is listed on her/his government document they will use for travel. If you need to make any changes to a name after travel documents have been issued, you will be responsible for all name change fees,

Passport Required and passports must have minimum six months remaining.

PAYMENTS: We use third party payment processing companies (e.g., Travel Joy) to process credit card charges. This allows you to make payments with any major credit/debit cards.

FINAL PAYMENTS IS DUE

There is a late payment fee of $50 for payments made after final payment date up to April 15, 2026.  If you are opting not to pay for your trip in full at the time of booking, the  payment schedule must be followed and payments must be paid on or before due date it is strongly suggested that you turn on AUTOPAY option.

Payments not made within one week of due date may be cancelled without refund. Trips not paid in full by April 20, 2026 will be canceled without refund. 

BOOKING: By booking a tour with us, paying a deposit or signing this agreement, you accept all of the terms in this agreement on your own behalf and on behalf of all persons listed on the booking, including but not limited any Minors for whom you are signing this agreement (also referred to individually as “Traveler” or “Travelers”), and direct us to perform services for each and every Traveler.

CREDIT/DEBIT CARD CHARGEBACK POLICY: If you are not happy with our services for any reason, you agree not to file a chargeback with your credit or debit card before you have given us an opportunity to address the matter. Your satisfaction is very important to us and we strive to stand behind our products and services. We will work to address any issue that you might have.  By signing this agreement or booking a trip with us, you agree that chargebacks are not to be used for refund convenience, in other words, it is not an appropriate way to avoid our cancellation and refund policy to which you agree by signing this agreement. We view such chargebacks as a form of “friendly fraud,” but fraud nonetheless. We will vigorously dispute any chargeback and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback that you initiate, you agree to reimburse us for our attorney’s fees, time, costs and expenses in rebutting the chargeback.